Rafeeq — Terms of Use

Last updated: 2 October 2026

These Terms of Use ("Terms") govern your use of the Rafeeq mobile application ("Rafeeq", "we", "us"), an English-learning app for Arabic speakers, on Android and iOS, and the services connected to it. By using Rafeeq, creating an account, or subscribing to one of its plans, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the app.

1. Who we are

Rafeeq is operated under the trade name Rafeeq, from Jordan. For anything concerning these Terms, contact us at support@rafeeqenglish.com or from the "Help & Support" screen inside the app.

2. Your account

• An account is required to use Rafeeq. You sign in with an email address and password, a Google account, or an Apple account.
• You are responsible for keeping your sign-in details confidential and for everything done from your account. Tell us immediately if you suspect unauthorised access.
• Rafeeq is intended for users aged 18 and over.
• Accounts are personal. Do not share your account, and do not create accounts to get around usage limits or the rules of the Family plan.

3. The service and its content

• Rafeeq provides lessons in reading, listening, grammar, writing and speaking across CEFR levels A1 to C1, together with placement assessments and AI-based practice tools.
• The content is developed continuously. We may add, change or remove lessons and features, and usage allowances (such as the number of voice conversations or writing corrections per month) may change between releases; the plan description inside the app states the current allowance.
• Most of the app requires an internet connection.

4. AI-based features

• Voice conversation, writing correction, pronunciation feedback and assessment grading are produced by AI models. They are a practice aid, not a substitute for a teacher, and they can make mistakes or give an inaccurate estimate.
• Placement results are an estimate of your level used to organise your learning path inside the app. They are not an official certificate and are not equivalent to any international examination.
• Do not enter sensitive information (card numbers, passwords, health or financial data) in conversations or writing exercises. How we process what you write and record is described in the Privacy Policy.

5. Plans and subscriptions

• The free tier gives access to a limited part of the content. The paid plans (Plus, Pro, Pro Max and Family Plus) are sold as auto-renewing subscriptions, monthly or yearly, through Google Play or the App Store.
• The price and duration are shown before purchase, inside the app and on the store's payment sheet, in the currency your store uses for your country (on the App Store this can be US dollars). Prices may differ between countries and between the two stores.
• Free trial: some plans offer a free trial through Google Play or the App Store, of the length shown in the app and on the store's payment sheet. Starting it requires a payment method on file with the store. Unless you cancel before the trial ends (on the App Store, at least 24 hours before), it converts automatically into a paid subscription at the price shown before you started. Trial eligibility is set by Google Play or the App Store, and some features may be unavailable during the trial.
• Automatic renewal: the subscription renews at the end of each period and the price is charged to the payment method on file with the store, unless you cancel at least 24 hours before the renewal date.
• Cancellation: subscriptions are cancelled from the subscription settings of Google Play or the App Store (the "Cancel subscription" button in your profile takes you there, with the steps). Cancelling stops the next renewal; you keep access until the end of the period already paid for. Deleting the app does not cancel a subscription.
• Refunds: payments are handled by the store, and refund requests are subject to Google Play's or Apple's policies. We cannot refund a payment made through a store ourselves, but you can write to us and we will point you to the right place.
• Restore purchases: if you change device or reinstall the app, the "Restore purchases" button re-attaches your subscription to your account on the same store without a new payment.
• Changing plan (upgrading or downgrading) follows the store's rules for prorating the difference and for when the change takes effect.

6. The Family plan (Family Plus)

• Family Plus provides four accounts with full Plus benefits for one payment: the subscriber's account (the plan owner) and three members. Each account has its own level, lessons, monthly allowance and assessments, independent of the others.
• A member joins with an invite code that the plan owner creates from their profile. The owner can remove a member or generate a new code (which invalidates the previous one), and a member can leave the plan at any time; in both cases the seat is freed immediately.
• The plan is intended for family members and close household. Sharing the code publicly or selling seats breaches these Terms and entitles us to end the plan.
• A member cannot buy a personal plan while inside a Family plan; buying one removes them from the plan and frees their seat.
• If the Family plan expires, is cancelled, or is refunded, Plus benefits end for all members at the end of the paid period (or immediately on a refund). Members remain attached, so the benefits return automatically when the plan renews. If the plan owner deletes their account, the plan ends for the members immediately.
• The Family plan is managed from the store account that bought it. It is separate from Apple's "Family Sharing" and Google's "Family Library".

7. Acceptable use

You must not:

• copy, republish, sell or scrape Rafeeq's content (lessons, texts, audio recordings, videos, assessments);
• circumvent usage limits or plan restrictions, manipulate placement assessments, or access the service with automated tools;
• misuse the AI conversation with abusive or unlawful content, or attempt to extract system instructions or probe its limits with intent to cause harm;
• reverse-engineer the app, interfere with its operation, or with the security of other users' accounts.

We may restrict, suspend or terminate an account that breaches these Terms, to the extent the breach warrants.

8. Intellectual property

The app, its content and the "Rafeeq" name and marks belong to us or to our licensors. We grant you a limited, non-exclusive, non-transferable licence to use the app and its content for your own personal, non-commercial learning, in accordance with these Terms. What you write and record inside the app remains yours; you grant us a licence to process it to the extent needed to provide the service to you, as described in the Privacy Policy.

9. Deleting your account

You can delete your account at any time from Profile → "Delete account"; your data is then permanently deleted as described in the Privacy Policy. Deleting the account does not cancel an auto-renewing subscription — cancel the subscription in the store first, or it will keep renewing.

10. Disclaimer and limitation of liability

• Rafeeq is provided "as is" and "as available". We work to keep the content accurate and the service up, but we do not warrant that it is free of errors or interruptions, and we do not guarantee any particular learning outcome.
• To the extent permitted by law, we are not liable for any indirect or consequential loss arising from your use of, or inability to use, the app, and our total liability is limited to the amount you paid us in the twelve months preceding the event.
• Nothing in these Terms limits the mandatory rights you have as a consumer under the law of your country.

11. Changes to these Terms

We may update these Terms as the app evolves. The "Last updated" date above always shows the current version; for material changes we will notify you inside the app or by email. Continuing to use the app after a change takes effect means you accept it.

12. Governing law

These Terms are governed by the laws of the Hashemite Kingdom of Jordan, without prejudice to any mandatory protection granted to you by the law of your country of residence. We always try to resolve any dispute amicably through support before any other step.

13. Additional terms for App Store users

If you obtained Rafeeq from the App Store, the following terms, required by Apple, apply in addition to the above:

1. Acknowledgement. These Terms are concluded between you and Rafeeq only, not with Apple. Rafeeq, not Apple, is solely responsible for the app and its content.
2. Scope of licence. The licence granted to you is non-transferable and is limited to use of the app on Apple-branded products that you own or control, as permitted by the Usage Rules set out in the App Store Terms of Service, except that the app may be accessed and used by other accounts associated with you via Family Sharing or volume purchasing.
3. Maintenance and support. Rafeeq is solely responsible for providing any maintenance and support for the app. Apple has no obligation whatsoever to furnish any maintenance or support services.
4. Warranty. Rafeeq is solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed. In the event of any failure of the app to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the app to you (if any). To the maximum extent permitted by law, Apple has no other warranty obligation whatsoever with respect to the app.
5. Product claims. Rafeeq, not Apple, is responsible for addressing any claims by you or any third party relating to the app or your possession and/or use of it, including product liability claims, any claim that the app fails to conform to an applicable legal or regulatory requirement, and claims arising under consumer protection, privacy or similar legislation.
6. Intellectual property rights. In the event of any third-party claim that the app or your possession and use of it infringes that third party's intellectual property rights, Rafeeq, not Apple, is solely responsible for the investigation, defence, settlement and discharge of the claim.
7. Legal compliance. You represent and warrant that you are not located in a country that is subject to a U.S. Government embargo or that has been designated by the U.S. Government as a "terrorist supporting" country, and that you are not listed on any U.S. Government list of prohibited or restricted parties.
8. Developer name and address. Rafeeq — Jordan — support@rafeeqenglish.com.
9. Third-party terms of agreement. You must comply with any applicable third-party terms of agreement when using the app (for example, your wireless data service agreement).
10. Third-party beneficiary. Apple and Apple's subsidiaries are third-party beneficiaries of these Terms, and upon your acceptance of them Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.

14. Contact

support@rafeeqenglish.com — or from inside the app: Profile → "Help & Support".